NorseMania help centre: live chat, sign-up and account safety
How to reach NorseMania support, how the registration form works, how to log in and where to find the tools for safer play.
Live chat, open 24/7
NorseMania support works through live chat around the clock. Contact Support buttons appear throughout the site, and each one opens the same chat window.
The chat opens with a short welcome form. Enter your name, your email address and your phone number, then press Start the chat. Email and phone are required fields, which lets a support specialist find your account and reply to the right person. Once the chat starts, you talk to a member of the team in the same window.
What to have ready
- The email address you registered with.
- The date and amount of any payment you want to ask about.
- The name of the bonus or game that your question concerns.
Support can also cancel an active bonus on request, which is useful if you want to withdraw before wagering is complete.
Questions support can help with
- Deposits that have not appeared in your balance.
- How far a bonus is through its wagering and how many days remain.
- Documents requested under the KYC Policy and how to send them.
- Bet settlement on the sportsbook, including Early Payout.
- Closing an account or starting a self exclusion period.
Registering at NorseMania
The Register button in the top bar opens a form that runs over two screens. On the first screen you enter your email address and a password, select English with the flag icon if needed and choose your bonus.
The Choose Bonus panel gives three options: a welcome offer, a promo code field, or No bonus. Press Choose to confirm, then continue to the second screen and finish the form. You must be 18 or older and accept the Terms of Service to open an account.
Logging in
If you already have an account, use the Log in link under the registration form or the Log in button in the top bar. Enter the email address and password you registered with. On a shared device, log out when you finish.
Keeping your account secure
Choose a password you do not use on other sites and never share it, including with anyone who says they are from support. Support finds your account from the email address and phone number you enter in the chat form, so there is no reason to give out your password. If you think someone else has logged in, contact live chat straight away and change your password.
Safer play and your account
NorseMania publishes a Responsible Gambling page and a Self Exclusion policy, both linked from the site footer and from the badge in the lobby. Gambling should stay a paid form of entertainment, never a way to make money.
- Decide on a monthly budget before your first deposit and do not top it up after a loss.
- Set a time limit for each session and take breaks.
- Do not chase losses with larger bets.
- If play stops being fun, use the Self Exclusion process to close your account for a period.
UK players who want free, confidential help can contact GamCare or the National Gambling Helpline at any time.